Ember IT experienced a major incident on May 9, 2019 affecting Service Desk - Ticketing System, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Ticketing System
Update timeline
- identified May 09, 2019, 01:34 PM UTC
GoDaddy confirms they're having an issue with forwarders, which is how we redirect ticket.emberit.com to it's actual location of: https://ww3.autotask.net/ClientPortal/Login.aspx?ci=100559. Sometimes hitting refresh works and you're redirected properly. We expect this to be resolved shortly. However in the meantime you can ask staff to use the direct link above to enter a ticket. Thank you. Matt @ Ember IT
- resolved May 09, 2019, 03:54 PM UTC
Ticket.emberit.com should be redirecting properly now. Thank you. Matt @ Ember IT