Ember IT experienced a major incident on June 10, 2019 affecting Service Desk - Phone Support, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2019, 01:21 PM UTC
Ember IT is experiencing a phone system outage. We are working with the vendor on an ETA. Please utilize the ticket portal ticket.emberit.com to initiate a support case. We will be able to return your call. Thank you. Matt @ Ember IT
- identified Jun 10, 2019, 03:01 PM UTC
Our main number is not currently routing correctly (610.409.9555). However we're able to dial out and return calls. Again please utilize the ticket portal to initiate a support request and we'll get back to you as quickly as possible. Thank you. Matt @ Ember IT
- resolved Jun 10, 2019, 07:41 PM UTC
Our main number is correctly routing to our phone system. Thank you for your patience while we worked with our phone vendor to get this resolved. Matt @ Ember IT