Ember IT experienced a major incident on July 29, 2019 affecting Service Desk - Ticketing System and Service Desk - Phone Support, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2019, 03:40 PM UTC
There is an internet outage at the Ember IT office. We are currently working w/ our vendors to resolve the issue & do not have an ETA on service restoration. This may effect response times to support cases & answering support calls.
- investigating Jul 29, 2019, 03:40 PM UTC
We are continuing to investigate this issue.
- investigating Jul 29, 2019, 04:39 PM UTC
We are continuing to investigate this issue.
- identified Jul 29, 2019, 05:35 PM UTC
We have identified the issue & currently working w/ our vendor to resolve. We'll advise w/ realistic expectation of service restoration once available. - Jamie
- resolved Jul 29, 2019, 05:48 PM UTC
Service has been restored at the Ember IT Main Office. We are back to operating at 100%