Ember IT experienced a critical incident on January 30, 2020 affecting Service Desk - Ticketing System, lasting 18h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Ticketing System
Update timeline
- identified Jan 30, 2020, 07:52 PM UTC
We are aware of an issue with ticket.emberit.com. You won't be able to log in to place a ticket. In the meantime, please email [email protected] to create a ticket. We're working with our vendor to get this resolved as soon as possible. Thank you.
- resolved Jan 31, 2020, 02:10 PM UTC
The issue at the vendor has been resolved. Our ticketing system is fully operational. Thank you for your patience. -Matt