Ember IT experienced a major incident on February 25, 2020, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 25, 2020, 07:39 PM UTC
We are aware of a partial outage in the Valley Forge Datacenter. We are investigating and will report when more information is known.
- monitoring Feb 25, 2020, 08:13 PM UTC
We believe we have resolved the issue but actively monitoring while onsite in the datacenter. At this point all services should be up and running. More info to follow.
- resolved Feb 25, 2020, 09:35 PM UTC
The issue is considered resolved. Ember IT will send out a postmortem report by EoD Wednesday.