Ember IT incident
Microsoft Teams Outage, including Ember IT Phones
Ember IT experienced a major incident on February 3, 2020 affecting Service Desk - Phone Support, lasting 27d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2020, 02:45 PM UTC
Microsoft is having an outage with Microsoft Teams this morning. Since Ember IT uses Teams for our phone system, we're having intermittent phone issues. Please utilize the ticketing system to communicate issues. Note from Microsoft's Health Portal: Title: Can't access Microsoft Teams User Impact: Users may be unable to access Microsoft Teams. Current status: We're investigating an issue where users may be unable to access Microsoft Teams. We're reviewing systems data to determine the cause of the issue. Scope of impact: This issue may potentially affect any of your users attempting to access Microsoft Teams. Next update by: Monday, February 3, 2020, 10:30 AM (3:30 PM UTC)
- identified Feb 03, 2020, 08:22 PM UTC
Microsoft has confirmed the issue has been resolved.
- resolved Mar 02, 2020, 02:19 PM UTC
This incident has been resolved.