Ember IT experienced a notice incident on August 18, 2020 affecting Service Desk - Phone Support, lasting 19h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Phone Support
Update timeline
- identified Aug 18, 2020, 05:43 PM UTC
Microsoft has notified us that Office 365 is having some intermittent issues with Outlook, Outlook Web Access and the web portal. Ember IT technicians are having trouble connecting to the Admin Portal to make changes on behalf of our clients. Outlook may delay sending emails out. We will update again once we know more. Thank you. Matt Toto
- resolved Aug 19, 2020, 01:12 PM UTC
Microsoft considers this issue resolved. Some users may still experience issues until Thursday, when their patch finishes rolling out. Thank you. Matt Toto