Ember IT incident

Phone System

Minor Resolved View vendor source →

Ember IT experienced a minor incident on November 5, 2020 affecting Service Desk - Phone Support, lasting 12h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2020, 03:49 PM UTC
Resolved
Nov 06, 2020, 03:54 AM UTC
Duration
12h 5m
Detected by Pingoru
Nov 05, 2020, 03:49 PM UTC

Affected components

Service Desk - Phone Support

Update timeline

  1. investigating Nov 05, 2020, 03:49 PM UTC

    We've received a couple reports of calls to our help desk being dropped. We are investigating the issue.

  2. resolved Nov 06, 2020, 03:54 AM UTC

    This incident has been resolved.