Ember IT experienced a critical incident on November 25, 2020 affecting Service Desk - Ticketing System, lasting 5h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 25, 2020, 02:55 PM UTC
We have confirmed that our partner, Connectwise, is experiencing an outage which is affecting our ticket portal. Please utilize the email [email protected] to create a ticket until this is resolved. Thank you -EMBER
- identified Nov 25, 2020, 05:51 PM UTC
This outage has been tied back to a larger, global issue happening at Amazon AWS. Their East-US datacenter is experiencing issues affecting hundreds of different cloud-based systems. Please continue to use our email [email protected] for now. Thank you. -EMBER
- resolved Nov 25, 2020, 08:49 PM UTC
Systems appear to be up and running at this time. Connectwise considers this resolved. Thank you for your patience. Please resume using help.emberit.com for your support needs. -EMBER