Ember IT incident

Multiple reports of speed issues in our VF Datacenter.

Minor Resolved View vendor source →

Ember IT experienced a minor incident on March 3, 2021, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2021, 02:18 PM UTC
Resolved
Mar 03, 2021, 05:47 PM UTC
Duration
3h 29m
Detected by Pingoru
Mar 03, 2021, 02:18 PM UTC

Update timeline

  1. investigating Mar 03, 2021, 02:18 PM UTC

    We are investigating connectivity issues at our TierPoint facility.

  2. monitoring Mar 03, 2021, 02:58 PM UTC

    TierPoint has identified latency issues with Verizon. This appears to be an issue with Verizon specifically and not the datacenter. We're marking this issue as "monitoring" and will update again once TierPoint has identified the Verizon issue has been resolved. Thank you. -Matt @ EMBER

  3. monitoring Mar 03, 2021, 04:47 PM UTC

    The following update was provided by Cogent Communications: "Multiple customers are experiencing issues with connectivity through Verizon. Verizon has acknowledged a major issue on their end and are investigating. There is currently no ETR." EMBER will continue to monitor the situation and provide updates as they become available.

  4. resolved Mar 03, 2021, 05:47 PM UTC

    The following update was provided by Cogent Communications: The outage Verizon was experiencing in their network that was impacting connectivity to and from them appears to have been resolved as of approximately 10:30 AM Eastern. At this time EMBER will be resolving this incident.