Ember IT experienced a critical incident on December 7, 2021 affecting Service Desk - Ticketing System, lasting 17h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 06:32 PM UTC
EMBER's partner, ConnectWise has confirmed they are experiencing an outage with our ticketing system. For now, please contact our support desk directly if you need assistance: 866-EMBER-IT. Updates to follow. Thank you.
- identified Dec 07, 2021, 09:02 PM UTC
EMBER's support portal is still experiencing outages, along with our email support system, [email protected]. This is due to the larger AWS outage affecting services from Amazon, Disney+, Ring, Alexa, and others. Please use our phone for support. 866-EMBER-IT. https://www.theverge.com/2021/12/7/22822332/amazon-server-aws-down-disney-plus-ring-outage
- resolved Dec 08, 2021, 12:15 PM UTC
Amazon AWS issue has been resolved. EMBER Ticket portal and email support is now fully operational. Please utilize the ticket portal for support requests. Thank you.