eloomi experienced a major incident on March 2, 2023 affecting eloomi Infinite web application and eloomi Infinite API and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2023, 12:47 PM UTC
We're currently experiencing delayed response time accessing eloomi Infinite platforms. This is being treated as a top priority by the team investigating immediately. We will post regular updates until the incident is resolved. We apologize for the inconvenience at this stage.
- identified Mar 02, 2023, 01:02 PM UTC
We have identified the cause and are optimizing infrastructure to make platforms accessible again.
- monitoring Mar 02, 2023, 01:20 PM UTC
An optimization has been implemented and service has been restored. Customers can again access their eloomi Infinite environments. We are monitoring to ensure optimal performance is consistently maintained.
- resolved Mar 02, 2023, 01:32 PM UTC
We're happy to inform you that all service is now fully restored for all eloomi Infinite customers. We apologize for the inconvenience this may have caused. Future precautions are now in place to prevent service degradation.