eloomi experienced a minor incident on March 28, 2023 affecting eloomi People web application, lasting 16h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 28, 2023, 02:38 PM UTC
Some customers may still experience difficulties with accessing the platform. The DNS change that was done by our service provider had been quickly reversed. However, this change will still need some time to be propagated across all our servers. We apologise for the inconvenience that this is causing at the moment. To alleviate the challenge, we recommend clearing your browser cache. For Google: https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DDesktop For Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4 For Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- resolved Mar 29, 2023, 07:32 AM UTC
The DNS changes caused by our service provider have now been propagated across all our servers, so this incident is finally resolved. We apologise for the inconvenience caused.