eloomi experienced a minor incident on July 13, 2023 affecting eloomi Infinite web application and SCORM player, lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 13, 2023, 11:50 AM UTC
Dear Customers. We are currently experiencing performance challenges on eloomi Infinite. You may be unable to load or administer courses and playlists. Our Infrastructure Team is treating this case with high priority and is working on resolving this as soon as possible. We apologise for the inconvenience.
- monitoring Jul 13, 2023, 01:06 PM UTC
A fix has been implemented and we are monitoring our systems for any continued performance degradation.
- monitoring Jul 13, 2023, 04:45 PM UTC
This has now been resolved. If you are still encountering any difficulties, please be sure to reach out to support.
- resolved Jul 13, 2023, 05:44 PM UTC
This incident has been resolved.