eloomi experienced a minor incident on October 12, 2023 affecting Intercom Intercom Web Messenger, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Intercom Intercom Web Messenger
Update timeline
- identified Oct 12, 2023, 03:18 PM UTC
Intercom has reported that some users may encounter high latencies when trying to access their intercom chat feature. They are investigating this currently and we will provide updates as they come. Please reach out to eloomi helpdesk if you have any urgent inquiries.
- monitoring Oct 12, 2023, 03:34 PM UTC
Intercom has implemented a fix and we are monitoring its results.
- resolved Oct 12, 2023, 04:10 PM UTC
This has been resolved