eloomi experienced a minor incident on October 23, 2023 affecting eloomi Infinite web application and eloomi People API and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2023, 01:19 PM UTC
Some of our customers might experience temporarily degraded performance on some eloomi features including: - Access to Login page - Accessing the Home page - Accessing a Course Users may experience an error while trying to access any of the areas above and this can be resolved by refreshing the page. We are looking into this with Microsoft and will provide further updates as soon as possible.
- monitoring Oct 24, 2023, 11:05 AM UTC
Working closely with our Infrastructure Partners we have now deployed optimisations that will mitigate the degraded performance. Our Engineering team is monitoring performance optimisation to ensure our customers continue to get the optimal eloomi experience
- resolved Oct 24, 2023, 01:45 PM UTC
All systems operational.