eloomi experienced a major incident on January 11, 2024 affecting eloomi Infinite web application and eloomi Infinite API and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 11, 2024, 08:56 AM UTC
Users might experience a temporary degradation of performance on eloomi Infinite platforms. Users may encounter extended wait times during the login process, and administrators may experience delays in loading speeds when accessing the Users and Groups overview. Additionally, administrators may encounter challenges in creating new user profiles. We are working on resolving this as soon as possible. Apologies for any inconvenience caused by this.
- monitoring Jan 11, 2024, 10:41 AM UTC
General performance has improved but we are continuing to monitor to ensure the positive trend continues.
- resolved Jan 11, 2024, 12:56 PM UTC
This incident has been successfully addressed and resolved. Performance has been restored to its optimal state. Underlying issues that contributed to the initial problem have been identified and optimised, ensuring a more stable and efficient system moving forward.