eloomi experienced a major incident on January 15, 2024 affecting eloomi Infinite web application and eloomi Infinite Mobile Application and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2024, 06:09 PM UTC
Some customers may experience less than optimal performance on their eloomi environments. Our Infrastructure team is currently investigating root cause for this. More updates to follow
- investigating Jan 15, 2024, 06:10 PM UTC
We are continuing to investigate this issue.
- investigating Jan 15, 2024, 06:17 PM UTC
We are continuing to investigate this issue.
- identified Jan 15, 2024, 06:17 PM UTC
The Team has identified root cause and are implementing a solution.
- monitoring Jan 15, 2024, 06:39 PM UTC
Our Infrastructure team has been able to restore services. We are optimising resource configuration and monitoring status
- monitoring Jan 15, 2024, 06:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 15, 2024, 06:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 15, 2024, 06:50 PM UTC
We were able to restore Services causing degraded performance. Affected services have been optimised and we will continue to monitor to ensure optimal eloomi performance