eloomi incident

Technical issue with chat provider (Intercom platform chat)

Notice Resolved View vendor source →

eloomi experienced a notice incident on February 22, 2024 affecting Intercom Intercom Web Messenger, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 09:43 AM UTC
Resolved
Feb 23, 2024, 10:55 AM UTC
Duration
1d 1h
Detected by Pingoru
Feb 22, 2024, 09:43 AM UTC

Affected components

Intercom Intercom Web Messenger

Update timeline

  1. investigating Feb 22, 2024, 09:43 AM UTC

    Due to a technical problem discovered by our on-platform chat provider (Intercom), we are currently unable to respond to chats and delays in response time can be expected. Our provider is working on resolving this as soon as possible. In the meantime please feel free to reach us here: [email protected]

  2. investigating Feb 22, 2024, 11:47 AM UTC

    Downgrading impact as our chat provider has fixed crucial parts of the issue and we are now able to respond to chats as normal.

  3. investigating Feb 22, 2024, 01:24 PM UTC

    The issue was addressed and fixed by the provider.

  4. resolved Feb 23, 2024, 10:55 AM UTC

    This incident has been resolved.