eloomi incident

Degraded performance on some eloomi environments

Minor Resolved View vendor source →

eloomi experienced a minor incident on August 28, 2023 affecting eloomi People API and eloomi People web application and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 07:00 PM UTC
Resolved
Aug 28, 2023, 07:21 PM UTC
Duration
21m
Detected by Pingoru
Aug 28, 2023, 07:00 PM UTC

Affected components

eloomi People APIeloomi People web applicationSCORM player

Update timeline

  1. identified Aug 28, 2023, 07:00 PM UTC

    Customers in some regions may experience degraded performance on their eloomi environments. We have localised the components affected and are working to return service back to normal

  2. monitoring Aug 28, 2023, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2023, 07:21 PM UTC

    This incident has been resolved.