eloomi incident

Users unable to access Courses - Receiving an unexpected error

Major Resolved View vendor source →

eloomi experienced a major incident on May 16, 2025 affecting eloomi Infinite web application and eloomi Infinite Mobile Application and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 09:38 AM UTC
Resolved
May 16, 2025, 12:21 PM UTC
Duration
2h 42m
Detected by Pingoru
May 16, 2025, 09:38 AM UTC

Affected components

eloomi Infinite web applicationeloomi Infinite Mobile ApplicationSCORM player

Update timeline

  1. identified May 16, 2025, 09:38 AM UTC

    Our team has identified and currently working to optimize a behavior where users are unable to interact with their Courses

  2. identified May 16, 2025, 09:39 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 16, 2025, 12:02 PM UTC

    Our team has now deployed an optimization for this challenge where users were unable to interact with their Learning items and they can start completing their Courses / Learning Plans as expected Note: we recommend users refresh their browser before clicking Start Course / Continue

  4. resolved May 16, 2025, 12:21 PM UTC

    The challenge preventing users from accessing their courses has now been resolved. All users should have normal access restored.