Elite UK Outage History
Elite UK is up right nowElite UK had 7 outages in the last 2 years totaling 96h 25m of downtime — averaging 0.3 incidents per month.
There were 7 Elite UK outages since March 11, 2025 totaling 96h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Optical Levels on Inter-Datacentre Metro Fibre Link
Timeline · 5 updates
DWDM Wavelength Services and Hardware Upgrade (Interxion LON)
Affected: Elite Limited
Upstream Traffic Routing Issues (Cogent)
Timeline · 5 updates
Fibre outage - Telehouse North to Interxion
Timeline · 3 updates
- identified May 29, 2025, 09:51 AM UTC
We have identified a fibre outage on one of our paths from Telehouse North to Interxion. We are raising the issue with our fibre provider. All traffic is flowing on our other diverse fibre runs and is unaffected. However services traversing Interxion are currently deemed 'at risk'..
- identified May 29, 2025, 11:01 AM UTC
The fibre provider has identified the fault and are working on a resolution. We will update in due course once resolved..
- resolved May 29, 2025, 11:49 AM UTC
The fibre provider has resolved the issue and we have seen services return. We will close off this issue. Services are no longer at risk..
Datacenter Power Feed Issue
Timeline · 6 updates
- identified May 08, 2025, 02:11 PM UTC
We are aware of an ongoing issue that has caused loss of power to a single power feed in one of our co-locations. We’re waiting further updates regarding this. .
- identified May 08, 2025, 02:40 PM UTC
We have had the following from the Datacentre operator: \-- The manufacturer is aware of the fault and they will send an engineer to the site. Identified UPS C2 fuse issue triggered the evacuation system; engineers investigated immediately and found no signs of fire. The faulty UPS was isolated, and the load was transferred to the remaining UPS. The site remained stable and is operating on N+1 in UPS C. The Manufacturer was notified and en route to the site. \-- We will update in due course..
- monitoring May 08, 2025, 03:14 PM UTC
We are starting to see power return to the affected feed. We are monitoring this and liaising with the datacentre. We will update asap..
- monitoring May 08, 2025, 05:33 PM UTC
Although we saw power return at circa 4pm to the affected feed, we are keeping this incident open, as the datacentre still has engineers on site. We will close this once they confirm to us the all clear..
- monitoring May 09, 2025, 09:59 AM UTC
We have received the following update from the Datacenter: "Replacement part required for UPS C, module 2\. ETA to be confirmed. Load is currently supported across modules C1 and C3 at N+1 redundancy. Update will be sent out as soon as the part is replaced and the module is back online." As full functionality has not been restored, we will continue to hold this incident open and post status updates here..
- resolved May 10, 2025, 08:36 PM UTC
We have received the following from the datacenter and are happy that all services have resumed to full capacity. Therefore, we will be closing this incident. "UPS C2 module 2 has now been replaced and tested by Vertiv. UPS system C2 is now back on load with no issues and all alarms cleared. Monitoring of the system will continue to take place by on-site engineers over the rest of the weekend.".
Elite Telephone Switchboard
Timeline · 2 updates
- identified Mar 11, 2025, 08:05 AM UTC
We have been informed by our upstream voice provider that they are suffering an issue and our main lines are currently experiencing an issue. We will update in due course. In the meantime our normal ticket and live chat channels remain unaffected..
- resolved Mar 11, 2025, 12:23 PM UTC
We are marking this as resolved now as we have had communication from our upstream that they have now brought back online our services..