Elite 3E Cloud systems incident

3E - Partial Outage/Degraded Performance

Major Resolved View vendor source →

Elite 3E Cloud systems experienced a major incident on January 5, 2026 affecting 3E CORE, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 01:57 PM UTC
Resolved
Jan 05, 2026, 05:18 PM UTC
Duration
3h 20m
Detected by Pingoru
Jan 05, 2026, 01:57 PM UTC

Affected components

3E CORE

Update timeline

  1. investigating Jan 05, 2026, 01:57 PM UTC

    We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. identified Jan 05, 2026, 02:51 PM UTC

    Our team is actively implementing remediation steps and will continue monitoring the service closely. We will provide another update once the issue has been fully resolved.

  3. monitoring Jan 05, 2026, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 05, 2026, 05:18 PM UTC

    This incident has been resolved.