Element incident

Service degradation for some EMS hosts

Minor Resolved View vendor source →

Element experienced a minor incident on September 12, 2023 affecting London hosts, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2023, 10:51 PM UTC
Resolved
Sep 13, 2023, 02:24 AM UTC
Duration
3h 33m
Detected by Pingoru
Sep 12, 2023, 10:51 PM UTC

Affected components

London hosts

Update timeline

  1. identified Sep 12, 2023, 10:51 PM UTC

    We have identified an issue affecting server performance for a subset of our EMS Cloud hosts. User are likely to see failures uploading and downloading media content and other general slowness syncing new messages.

  2. identified Sep 12, 2023, 10:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 13, 2023, 02:24 AM UTC

    This incident has been resolved.