Element incident

Degraded performance of Element One

Major Resolved View vendor source →

Element experienced a major incident on October 10, 2023 affecting Telegram and Element One, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2023, 09:33 AM UTC
Resolved
Oct 11, 2023, 10:33 AM UTC
Duration
1d
Detected by Pingoru
Oct 10, 2023, 09:33 AM UTC

Affected components

TelegramElement One

Update timeline

  1. investigating Oct 10, 2023, 09:33 AM UTC

    We are currently investigating this issue.

  2. identified Oct 10, 2023, 10:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 10, 2023, 02:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 10, 2023, 03:13 PM UTC

    Due to issues with the Telegram bridge interfering with the Matrix homeserver, Element One Telegram bridge has been turned off while investigation continues.

  5. monitoring Oct 11, 2023, 08:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 11, 2023, 10:33 AM UTC

    This incident has been resolved.