Element incident

Cloud host provisioning unavailable

Minor Resolved View vendor source →

Element experienced a minor incident on November 2, 2023 affecting Customer portal, lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 01:29 PM UTC
Resolved
Nov 03, 2023, 09:31 AM UTC
Duration
20h 1m
Detected by Pingoru
Nov 02, 2023, 01:29 PM UTC

Affected components

Customer portal

Update timeline

  1. investigating Nov 02, 2023, 01:29 PM UTC

    Due to upstream DNS provider issues, cloud host provisioning is unavailable.

  2. identified Nov 02, 2023, 01:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 02, 2023, 01:29 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 03, 2023, 07:35 AM UTC

    Upstream DNS provider has implemented a fix.

  5. resolved Nov 03, 2023, 09:31 AM UTC

    This incident has been resolved.