Element experienced a critical incident on November 13, 2023 affecting Element One, lasting 14h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Element One
Update timeline
- investigating Nov 13, 2023, 08:16 PM UTC
We've identified a fault where the one.ems.host / Element One homeserver is not handling message traffic. We are working on a fix.
- monitoring Nov 13, 2023, 08:41 PM UTC
We believe that this has now been mostly restored and are monitoring for any degradations over the next few hours.
- identified Nov 13, 2023, 10:09 PM UTC
The issue has resurfaced and we're currently working on a more permanent fix.
- monitoring Nov 13, 2023, 11:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2023, 11:15 AM UTC
This incident has been resolved.