Element incident

Email delivery issues

Minor Resolved View vendor source →

Element experienced a minor incident on August 20, 2024 affecting Customer portal and London hosts and 1 more component, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 08:46 AM UTC
Resolved
Aug 23, 2024, 07:24 AM UTC
Duration
2d 22h
Detected by Pingoru
Aug 20, 2024, 08:46 AM UTC

Affected components

Customer portalLondon hostsElement OneFrankfurt hostsOhio hostsStockholm hosts

Update timeline

  1. identified Aug 20, 2024, 08:46 AM UTC

    Emails are currently not being delivered from the customer dashboard or EMS hosted homeservers. This affects registration of new accounts and delivery of email notifications for cloud homeservers.

  2. resolved Aug 23, 2024, 07:24 AM UTC

    This incident has been resolved.