Element incident

Outage on multiple EMS services

Critical Resolved View vendor source →

Element experienced a critical incident on December 27, 2024 affecting Frankfurt hosts, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2024, 09:01 PM UTC
Resolved
Dec 27, 2024, 10:22 PM UTC
Duration
1h 20m
Detected by Pingoru
Dec 27, 2024, 09:01 PM UTC

Affected components

Frankfurt hosts

Update timeline

  1. investigating Dec 27, 2024, 09:01 PM UTC

    We are investigating connectivity issues on multiple EMS servers

  2. investigating Dec 27, 2024, 09:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 27, 2024, 09:37 PM UTC

    We have identified a connectivity issue within our management infrastructure. A fix is being implemented.

  4. monitoring Dec 27, 2024, 09:51 PM UTC

    This issue has been resolved and we are continuing to monitor.

  5. resolved Dec 27, 2024, 10:22 PM UTC

    This incident has been resolved.