Element experienced a minor incident on January 2, 2025 affecting Customer portal, lasting 19h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Customer portal
Update timeline
- identified Jan 02, 2025, 06:04 PM UTC
The EMS cloud portal is in maintenance mode and has limited functionality. This affects only the cloud portal used to manage hosts and account data, actual cloud hosts are operating normally.
- monitoring Jan 03, 2025, 09:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 03, 2025, 01:34 PM UTC
This incident has been resolved.