Element incident

EMS customer portal and ESS registry offline

Critical Resolved View vendor source →

Element experienced a critical incident on March 24, 2025 affecting Customer portal and Image Registry (registry.element.io), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 10:28 AM UTC
Resolved
Mar 24, 2025, 11:19 AM UTC
Duration
51m
Detected by Pingoru
Mar 24, 2025, 10:28 AM UTC

Affected components

Customer portalImage Registry (registry.element.io)

Update timeline

  1. investigating Mar 24, 2025, 10:28 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 24, 2025, 11:19 AM UTC

    This incident has been resolved.