Electric had 6 outages in the last 2 years totaling 44h 46m of downtime — averaging 0.2 incidents per month.
There were 6 Electric outages since July 10, 2025 totaling 44h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where responses from Gigawatt are not being returned to users.
This incident has been resolved.
Our warehouse is currently experiencing an outage that is preventing both the intake of inbound devices and outbound shipments. We are monitoring the situation closely and will provide updates as we have them.
We are continuing to monitor for any further issues.
This incident has been resolved.
Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance.
Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance. We are continuing to monitor the situation.
This incident has been resolved.
We are currently experiencing login issues with our desktop application. Users may be unable to sign in at this time or it may appear to be in a loop. Current Status: Our engineering team has been notified and is actively investigating the cause of this issue. We are working to restore full functionality as quickly as possible. Workarounds: While we resolve this issue, you can continue to access your IT Hub account through our web application which is operating normally. If you need to deploy the MDM agent we provide ASAP, please let us know and we can coordinate access to the MDM agent outside of the desktop app. If you need to assign your device to your employees, please use the manual flow from the Asset profile (actions > edit > assign device) If you need to access helpful links, please do so in the web application. Next Update: We will provide another update as soon as we have more information about the resolution timeline.
The exact causes of the issue have been identified; please reach out to Product Support if you are experiencing any issues.
Our mobile device management partner is experiencing a moderate failure rate when processing requests. This may cause some actions to fail. Non-exhaustive list of MDM actions impacted: locking, wiping, unenrolling a device, configuring MDM Apple certificates, creating a new organization. Users may experience errors while fetching MDM-related information in device pages.
This incident has been resolved.
We identified an issue with the device registration step when installing the Electric desktop application. This issue prevented devices from registering to the IT Hub at the end of the installation; users received an error and the installation stopped. This issue has now been resolved, the root cause was a change to the backend that prevented the registration call from being successfully authenticated in our systems. Users affected should quit and start the application again, this will resume the installation and register their device to their account in the IT Hub.