Electric Outage History

Electric is up right now

Electric had 12 outages in the last 2 years totaling 143h 31m of downtime — averaging 0.5 incidents per month.

There were 12 Electric outages since April 21, 2025 totaling 143h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.electric.ai

Minor September 18, 2026

Employee synchronization with certain HR systems

Detected by Pingoru
Sep 18, 2026, 04:01 PM UTC
Resolved
Sep 18, 2026, 04:48 PM UTC
Duration
46m
Timeline · 3 updates
  1. identified Sep 18, 2026, 04:01 PM UTC

    Due to an upstream issue, certain HR systems may experience degraded performance with Employee synchronization. A root cause has been identified and remediation of the issue is actively underway.

  2. monitoring Sep 18, 2026, 04:21 PM UTC

    A fix for this is in the process of being deployed and we will continue to monitor.

  3. resolved Sep 18, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 20, 2026

Captchas Nonfunctional

Detected by Pingoru
Jul 20, 2026, 07:55 PM UTC
Resolved
Jul 20, 2026, 09:07 PM UTC
Duration
1h 11m
Timeline · 3 updates
  1. identified Jul 20, 2026, 07:55 PM UTC

    Captchas are currently not functioning as expected within the application. The issue's root cause has been identified and remediation steps are being taken presently.

  2. monitoring Jul 20, 2026, 08:55 PM UTC

    A fix for the issue has been implemented and is being deployed.

  3. resolved Jul 20, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

Apple Product Availability

Detected by Pingoru
Jun 25, 2026, 03:51 PM UTC
Resolved
Jun 29, 2026, 01:27 PM UTC
Duration
3d 21h
Affected: Hardware Procurement
Timeline · 2 updates
  1. identified Jun 25, 2026, 03:51 PM UTC

    Apple products are temporarily unavailable in the hardware store. We're working with Apple to resolve this - please check back soon.

  2. resolved Jun 29, 2026, 01:27 PM UTC

    Most popular options are once again available in our Storefront, and we are working with both Apple and our fulfillment partners to ensure the full lineup is restored shortly.

Read the full incident report →

Major May 19, 2026

Gigawatt Not Responding to New Requests

Detected by Pingoru
May 19, 2026, 08:32 PM UTC
Resolved
May 19, 2026, 08:35 PM UTC
Duration
2m
Affected: AI-Powered Support
Timeline · 2 updates
  1. investigating May 19, 2026, 08:32 PM UTC

    We are investigating an issue where responses from Gigawatt are not being returned to users.

  2. resolved May 19, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 27, 2026

Warehouse Outage

Detected by Pingoru
Apr 27, 2026, 09:35 PM UTC
Resolved
Apr 28, 2026, 09:57 PM UTC
Duration
1d
Affected: Hardware WarehousingHardware Warehousing
Timeline · 3 updates
  1. monitoring Apr 27, 2026, 09:35 PM UTC

    Our warehouse is currently experiencing an outage that is preventing both the intake of inbound devices and outbound shipments. We are monitoring the situation closely and will provide updates as we have them.

  2. monitoring Apr 28, 2026, 01:38 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 28, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Degraded Performance of Certain Ancillary Systems

Detected by Pingoru
Nov 18, 2025, 01:25 PM UTC
Resolved
Nov 18, 2025, 02:44 PM UTC
Duration
1h 18m
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 01:25 PM UTC

    Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance.

  2. monitoring Nov 18, 2025, 02:13 PM UTC

    Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance. We are continuing to monitor the situation.

  3. resolved Nov 18, 2025, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025

Desktop App Login Errors

Detected by Pingoru
Aug 27, 2025, 10:26 PM UTC
Resolved
Aug 28, 2025, 04:18 PM UTC
Duration
17h 52m
Timeline · 2 updates
  1. investigating Aug 27, 2025, 10:26 PM UTC

    We are currently experiencing login issues with our desktop application. Users may be unable to sign in at this time or it may appear to be in a loop. Current Status: Our engineering team has been notified and is actively investigating the cause of this issue. We are working to restore full functionality as quickly as possible. Workarounds: While we resolve this issue, you can continue to access your IT Hub account through our web application which is operating normally. If you need to deploy the MDM agent we provide ASAP, please let us know and we can coordinate access to the MDM agent outside of the desktop app. If you need to assign your device to your employees, please use the manual flow from the Asset profile (actions > edit > assign device) If you need to access helpful links, please do so in the web application. Next Update: We will provide another update as soon as we have more information about the resolution timeline.

  2. resolved Aug 28, 2025, 04:18 PM UTC

    The exact causes of the issue have been identified; please reach out to Product Support if you are experiencing any issues.

Read the full incident report →

Minor August 21, 2025

MDM Service Degradation

Detected by Pingoru
Aug 21, 2025, 07:02 PM UTC
Resolved
Aug 21, 2025, 08:14 PM UTC
Duration
1h 11m
Timeline · 2 updates
  1. monitoring Aug 21, 2025, 07:02 PM UTC

    Our mobile device management partner is experiencing a moderate failure rate when processing requests. This may cause some actions to fail. Non-exhaustive list of MDM actions impacted: locking, wiping, unenrolling a device, configuring MDM Apple certificates, creating a new organization. Users may experience errors while fetching MDM-related information in device pages.

  2. resolved Aug 21, 2025, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2025

Desktop Application Installation Error

Detected by Pingoru
Jul 10, 2025, 03:34 PM UTC
Resolved
Jul 07, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 10, 2025, 03:34 PM UTC

    We identified an issue with the device registration step when installing the Electric desktop application. This issue prevented devices from registering to the IT Hub at the end of the installation; users received an error and the installation stopped. This issue has now been resolved, the root cause was a change to the backend that prevented the registration call from being successfully authenticated in our systems. Users affected should quit and start the application again, this will resume the installation and register their device to their account in the IT Hub.

Read the full incident report →

Notice June 9, 2025

SMS MFA Degraded Functionality

Detected by Pingoru
Jun 09, 2025, 04:26 PM UTC
Resolved
Jun 09, 2025, 06:38 PM UTC
Duration
2h 11m
Timeline · 2 updates
  1. identified Jun 09, 2025, 04:26 PM UTC

    Users relying on SMS for MFA might not receive their OTP messages. Users relying on authenticator apps such as Google Authenticator are not affected.

  2. resolved Jun 09, 2025, 06:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

Degraded feature functionality

Detected by Pingoru
May 27, 2025, 02:04 PM UTC
Resolved
May 27, 2025, 03:04 PM UTC
Duration
59m
Affected: LaunchDarkly Flag targeting
Timeline · 4 updates
  1. identified May 27, 2025, 02:04 PM UTC

    Due to an issue with our feature flag provider, certain features or settings in ITH may exist in a degraded state for some users.

  2. identified May 27, 2025, 02:06 PM UTC

    Due to an issue with our feature flag provider, certain features or settings in ITH may exist in a degraded state for some users.

  3. monitoring May 27, 2025, 02:37 PM UTC

    Our feature flag provider indicates that SDK connections are recovering.

  4. resolved May 27, 2025, 03:04 PM UTC

    Our feature flag provider has indicated that the root problem has been fixed. We will continue to monitor functionality.

Read the full incident report →

Notice April 21, 2025

This is an example incident

Detected by Pingoru
Apr 21, 2025, 07:44 PM UTC
Resolved
Apr 20, 2025, 08:00 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Apr 21, 2025, 07:44 PM UTC

    When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

  2. identified Apr 21, 2025, 07:44 PM UTC

    As you continue to work through the incident, update your customers frequently.

  3. monitoring Apr 21, 2025, 07:44 PM UTC

    Let your users know once a fix is in place, and keep communication clear and precise.

  4. resolved Apr 21, 2025, 07:44 PM UTC

    Empathize with those affected and let them know everything is operating as normal.

Read the full incident report →