Elastic Path incident

Elevated errors in the US region

Minor Resolved View vendor source →

Elastic Path experienced a minor incident on September 26, 2025 affecting US Admin API and US Shopper/Storefront API and 1 more component, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 05:02 PM UTC
Resolved
Sep 27, 2025, 12:21 AM UTC
Duration
7h 18m
Detected by Pingoru
Sep 26, 2025, 05:02 PM UTC

Affected components

US Admin APIUS Shopper/Storefront APIUS Commerce ManagerUS Webhooks

Update timeline

  1. investigating Sep 26, 2025, 05:02 PM UTC

    We are currently experiencing elevated errors in the US region Our engineers are currently investigating.

  2. identified Sep 26, 2025, 05:24 PM UTC

    The issue has been identified and our engineering team has implemented a temporary fix

  3. resolved Sep 27, 2025, 12:21 AM UTC

    This incident has been resolved.