Elastic Path experienced a minor incident on March 9, 2022 affecting EU Commerce Manager and US Commerce Manager, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2022, 02:14 PM UTC
We are currently investigating this issue.
- investigating Mar 09, 2022, 02:33 PM UTC
Commerce Manager is experiencing some degraded performance due to degraded performance on Netlify. Please see Netlify's status page for more information on their service health - https://www.netlifystatus.com/
- monitoring Mar 09, 2022, 03:10 PM UTC
Commerce Manager may be experiencing some degraded performance due to degraded performance on Netlify. Netlify claim that the degradation has been mitigated. Netlify are continuing to monitor. Please see Netlify's status page for more information on their service health - https://www.netlifystatus.com/
- monitoring Mar 09, 2022, 04:23 PM UTC
Commerce Manager may be experiencing some degraded performance due to degraded performance on Netlify. Please see Netlify's status page for more information on their service health - https://www.netlifystatus.com/ Netlify's latest update: We have been stable (few errors, but latency still higher than usual) since our last status update 30 minutes ago, but the team continues to work on the situation and add new mitigations. We will continue to provide updates as the situation develops.
- monitoring Mar 09, 2022, 05:02 PM UTC
Commerce Manager may be experiencing some degraded performance due to degraded performance on Netlify. Please see Netlify's status page for more information on their service health - https://www.netlifystatus.com/ Netlify's latest update (16:43): We have not observed further substantial errors in the past 45 minutes. Our team continues to monitor closely and work on additional mitigations. We will be writing a public root cause analysis describing what led to the issue and how we've resolved it.
- resolved Mar 09, 2022, 05:37 PM UTC
The Commerce Manager dashboard is now fully operational. Netlify has now resolved their degraded performance issue. Netlify's latest update: Resolved - Service has been stable for over an hour now. Team continues to monitor closely and we will be posting a public write up about the incident as soon as we can. If any further large scale issues occur, we will open a new incident on our status page. Please see Netlify's status page for more information on their service health - https://www.netlifystatus.com/