Elastic Path incident

Degradation - Catalog Publishing

Minor Resolved View vendor source →

Elastic Path experienced a minor incident on May 11, 2023 affecting US Admin API and EU Admin API, lasting 5d 2h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 03:59 PM UTC
Resolved
May 16, 2023, 06:56 PM UTC
Duration
5d 2h
Detected by Pingoru
May 11, 2023, 03:59 PM UTC

Affected components

US Admin APIEU Admin API

Update timeline

  1. investigating May 11, 2023, 03:59 PM UTC

    We are currently investigating an issue regarding catalog publishing. Some products seem to be missing after publishing a catalog. As a workaround the issue can be resolved by making a superficial update to the affected product and then republishing the catalog. For any queries or concerns please contact Elastic Path Support via the Elastic Path Support Portal.

  2. investigating May 15, 2023, 05:40 PM UTC

    Our initial investigation suggest most customers are not impacted by this issue. We are monitoring the situation and continuing our investigation.

  3. resolved May 16, 2023, 06:56 PM UTC

    This incident has now been resolved.