Elastic Path experienced a minor incident on June 22, 2023 affecting EU Shopper/Storefront API, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2023, 11:19 AM UTC
We are currently investigating an issue regarding increased timeout errors in the EU Region. We will update this page with more updates as they arise. For any further queries or concerns please create a ticket through our Support Portal.
- investigating Jun 22, 2023, 12:53 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 22, 2023, 02:01 PM UTC
We have identified an issue with our provider, Fastly. Please see the following Fastly Status update - https://www.fastlystatus.com/incident/375928. Fastly have now resolved an issue in the Dublin POP which has mitigated impact from this issue. Will continue to monitor the situation.
- resolved Jun 22, 2023, 04:31 PM UTC
This incident has been resolved.