Elastic Path experienced a minor incident on June 28, 2023 affecting EU Admin API and EU Shopper/Storefront API, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2023, 11:03 AM UTC
We are currently investigating an issue regarding increased timeout errors in the EU Region. We will update this page with more updates as they arise. We believe that this is due to an issue with our provider, Fastly. Please see the following Fastly Status update - https://www.fastlystatus.com/incident/375940 For any further queries or concerns please create a ticket through our Support Portal.
- investigating Jun 28, 2023, 11:03 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 28, 2023, 11:17 AM UTC
Fastly have now resolved an issue in the Dublin POP which has mitigated impact from this issue. Will continue to monitor the situation. https://www.fastlystatus.com/incident/375940
- resolved Jun 28, 2023, 04:15 PM UTC
This incident has been resolved.