Elastic Path incident

Elevated error rate on our message platform for Prod US

Major Resolved View vendor source →

Elastic Path experienced a major incident on July 14, 2023 affecting US Shopper/Storefront API and US Webhooks, lasting 13h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2023, 08:04 PM UTC
Resolved
Jul 15, 2023, 09:34 AM UTC
Duration
13h 30m
Detected by Pingoru
Jul 14, 2023, 08:04 PM UTC

Affected components

US Shopper/Storefront APIUS Webhooks

Update timeline

  1. investigating Jul 14, 2023, 08:47 PM UTC

    We are currently investigating errors seen on our message platform.

  2. investigating Jul 14, 2023, 09:23 PM UTC

    The engineering team is continuing to investigate issues related to our message platform.

  3. investigating Jul 14, 2023, 09:50 PM UTC

    The investigation is continuing.

  4. monitoring Jul 14, 2023, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 14, 2023, 11:35 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 15, 2023, 09:34 AM UTC

    The issue has been resolved