Elastic Path experienced a major incident on August 31, 2023 affecting US Admin API and US Shopper/Storefront API, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2023, 07:18 PM UTC
We are currently experiencing elevated errors in the US Region Our engineers are currently investigating.
- investigating Aug 31, 2023, 07:51 PM UTC
Our engineering team is continuing to work of a fix to address the issue ...
- monitoring Aug 31, 2023, 07:59 PM UTC
A fix has been implemented and we are monitoring the situation.
- investigating Aug 31, 2023, 08:15 PM UTC
Our engineering team is continuing to work on a fix to address the issue ...
- investigating Aug 31, 2023, 09:09 PM UTC
Our engineers are continuing to investigate the issue.
- monitoring Aug 31, 2023, 10:04 PM UTC
The errors have subsided and we are monitoring the situation.
- identified Aug 31, 2023, 10:34 PM UTC
The issue has been identified and our engineering team is implementing a fix.
- monitoring Sep 01, 2023, 12:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2023, 12:24 AM UTC
The issue has been resolved