Elastic Path incident

Elevated errors in Product Import service

Minor Resolved View vendor source →

Elastic Path experienced a minor incident on September 8, 2023 affecting US Admin API, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2023, 08:10 PM UTC
Resolved
Sep 08, 2023, 10:34 PM UTC
Duration
2h 23m
Detected by Pingoru
Sep 08, 2023, 08:10 PM UTC

Affected components

US Admin API

Update timeline

  1. investigating Sep 08, 2023, 08:10 PM UTC

    We are currently experiencing elevated errors in the Product Import service Our engineers are currently investigating.

  2. investigating Sep 08, 2023, 08:48 PM UTC

    Our engineering team is continuing to work of a fix to address the issue ...

  3. investigating Sep 08, 2023, 09:20 PM UTC

    The engineering team is continuing to investigate issues related to the Product Import issue.

  4. identified Sep 08, 2023, 09:34 PM UTC

    The issue has been identified and our engineering team is implementing a fix.

  5. monitoring Sep 08, 2023, 10:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 08, 2023, 10:34 PM UTC

    The issue has been resolved