Elastic Path experienced a major incident on September 21, 2023 affecting US Admin API and US Shopper/Storefront API and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2023, 03:08 PM UTC
We are currently experiencing elevated errors in the US region affecting the Admin API. Shoppers are not affected. Our engineers are currently investigating.
- investigating Sep 21, 2023, 03:28 PM UTC
The engineering team is continuing to investigate issues related to the elevated errors
- investigating Sep 21, 2023, 04:00 PM UTC
The engineering team is continuing to investigate issues related to the elevated errors
- investigating Sep 21, 2023, 04:30 PM UTC
The engineering team is continuing to investigate issues related to the elevated errors
- investigating Sep 21, 2023, 04:33 PM UTC
We have identified a possible cause and putting a fix in place. For now we have suspended the ability to import product in PXM.
- investigating Sep 21, 2023, 04:37 PM UTC
We are continuing to investigate this issue.
- identified Sep 21, 2023, 04:47 PM UTC
We have identified a possible cause and putting a fix in place. For now we have suspended the ability to import product in PXM.
- monitoring Sep 21, 2023, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 21, 2023, 05:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2023, 06:50 PM UTC
This incident has been resolved.