Elastic Path incident

Elevated 4xx errors

Minor Resolved View vendor source →

Elastic Path experienced a minor incident on May 7, 2024 affecting EU Shopper/Storefront API and US Shopper/Storefront API, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 08:36 PM UTC
Resolved
May 08, 2024, 01:05 AM UTC
Duration
4h 28m
Detected by Pingoru
May 07, 2024, 08:36 PM UTC

Affected components

EU Shopper/Storefront APIUS Shopper/Storefront API

Update timeline

  1. investigating May 07, 2024, 08:36 PM UTC

    We are currently investigating elevated 4xx errors on the platform.

  2. investigating May 07, 2024, 09:07 PM UTC

    Our engineers are continuing to investigate.

  3. identified May 07, 2024, 09:30 PM UTC

    The issue has been identified and is isolated to a specific region in US East only. We are working with our cloud provider to implement a fix.

  4. identified May 07, 2024, 10:35 PM UTC

    Our engineers are continuing to work on a fix for this issue.

  5. identified May 08, 2024, 12:11 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring May 08, 2024, 12:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 08, 2024, 01:05 AM UTC

    This incident has been now been resolved.