Elastic Path incident

Degraded Performance in Integrations Hub via Commerce Manager

Minor Resolved View vendor source →

Elastic Path experienced a minor incident on November 4, 2024 affecting EU Commerce Manager and US Commerce Manager, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 05:47 PM UTC
Resolved
Nov 06, 2024, 03:05 PM UTC
Duration
1d 21h
Detected by Pingoru
Nov 04, 2024, 05:47 PM UTC

Affected components

EU Commerce ManagerUS Commerce Manager

Update timeline

  1. investigating Nov 04, 2024, 05:47 PM UTC

    We have identified an issue affecting the Integrations Hub. When accessing it through Commerce Manager, you may experience slow loading times or intermittent performance issues. We are actively investigating the root cause and will provide updates as we work to resolve it.

  2. investigating Nov 04, 2024, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 05, 2024, 01:10 AM UTC

    Our engineers are continuing to investigate the Integrations Hub slow loading issue.

  4. identified Nov 05, 2024, 06:47 PM UTC

    An issue has been identified and our engineering team is implementing a fix.

  5. monitoring Nov 05, 2024, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 06, 2024, 03:05 PM UTC

    This incident has been resolved.