Eight Sleep experienced a major incident on November 25, 2020 affecting Data processing and Alarms and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2020, 02:40 PM UTC
Data processing is delayed due to high error rates in core AWS services. We are monitoring the situation.
- identified Nov 25, 2020, 05:33 PM UTC
Prolonged AWS issues are impacting data processing, alarms and smart-temperature.
- identified Nov 25, 2020, 05:34 PM UTC
Prolonged AWS issues are impacting data processing, alarms and smart-temperature.
- monitoring Nov 26, 2020, 07:55 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 26, 2020, 01:26 PM UTC
Systems are starting to recover under substantial delay. We are continuing to monitor for any further issues.
- monitoring Nov 27, 2020, 11:33 PM UTC
Our systems have been fully restored but part of our customers are still experiencing data delays. We are continuing to monitor for any further issues.
- resolved Nov 29, 2020, 09:33 PM UTC
This incident has been resolved.