Eight Sleep experienced a major incident on July 26, 2024 affecting Data processing, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Data processing
Update timeline
- investigating Jul 26, 2024, 11:13 AM UTC
We are currently investigating issue impacting a sessions that started before 00:00 UTC on July 26th.
- identified Jul 26, 2024, 11:18 AM UTC
We identified the issue and are applying a patch. We will then proceed to update and backfill previous sessions that may have missing data at the start of their sessions.
- monitoring Jul 26, 2024, 12:49 PM UTC
Backfill processing is complete and we are confirming recovery of all impacted customer data.
- resolved Jul 26, 2024, 01:02 PM UTC
This incident has been resolved.