EGYM incident

Incident with Trainer App

Critical Resolved View vendor source →

EGYM experienced a critical incident on April 24, 2023, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 02:59 PM UTC
Resolved
Apr 24, 2023, 03:37 PM UTC
Duration
38m
Detected by Pingoru
Apr 24, 2023, 02:59 PM UTC

Update timeline

  1. investigating Apr 24, 2023, 02:59 PM UTC

    We have acknowledged an incident. We are investigating this currently.

  2. identified Apr 24, 2023, 03:06 PM UTC

    We have identified the root cause of the issue and are currently working on a fix.

  3. monitoring Apr 24, 2023, 03:19 PM UTC

    We have deployed a fix and are currently monitoring it.

  4. resolved Apr 24, 2023, 03:37 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.