EGYM experienced a major incident on September 26, 2023, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 26, 2023, 04:12 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Sep 26, 2023, 04:46 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
- resolved Sep 26, 2023, 05:23 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.