EGYM experienced a critical incident on September 29, 2023, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2023, 03:29 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- investigating Sep 29, 2023, 04:48 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 29, 2023, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2023, 08:59 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.