EGYM incident

Branded Member App is experiencing elevated error rates

Critical Resolved View vendor source →

EGYM experienced a critical incident on April 11, 2024, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 04:32 PM UTC
Resolved
Apr 11, 2024, 05:54 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 11, 2024, 04:32 PM UTC

Update timeline

  1. investigating Apr 11, 2024, 04:32 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 11, 2024, 04:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 11, 2024, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 11, 2024, 04:58 PM UTC

    After the fix was implemented, the BMA is now available. We are still seeing high latency for BMA access and investigating the issue.

  5. monitoring Apr 11, 2024, 05:21 PM UTC

    The BMA latency issue was also resolved. We are continuing to monitor the issue.

  6. resolved Apr 11, 2024, 05:54 PM UTC

    This incident has been resolved.